Your Privacy Is Our Responsibility

Introduction & Scope

bdox ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. We take your personal privacy very seriously and are committed to protecting your information.

This Privacy Policy ("Policy") applies to all individuals who use the bdox website and related services. By creating an account, logging in, or using our services, you consent to the terms described in this Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy. If anything is unclear, please contact our support team.

What Information We Collect

We collect various types of information to provide a fair and secure service on the bdox platform. These are described in detail by category below.

2.1 — Personal Identification Information

During account registration and the verification process, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (where applicable for identity verification)
• Residential address

2.2 — Financial Information

The following information may be required to process deposits and withdrawals:

• bKash, Nagad, or Rocket account number
• Bank account and routing details (for bank transfers)
• Transaction history and amounts

2.3 — Technical & Usage Information

We automatically collect the following technical information:

• IP address and device type & operating system
• Browser type and language settings
• Time spent on the platform and pages visited
• Cookie and session identifier information
• Gaming activity and betting history

Purpose of Data Use

bdox uses collected information only for the legitimate purposes listed below. We never sell your information or share it with third parties without authorization.

3.1 — Account Management & Service Delivery

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonus and promotion benefits
• Tracking gaming history and account balance

3.2 — Security & Fraud Prevention

• Detecting and preventing fraudulent activity
• Ensuring account security
• Preventing unauthorized access
• Anti-money laundering (AML) verification

3.3 — Customer Support

• Providing 24/7 live chat and email support
• Resolving complaints and issues
• Analyzing feedback to improve services

3.4 — Responsible Gaming

By analyzing a user's gaming patterns, we can identify potentially problematic behavior and offer assistance when needed. Our Responsible Gaming page has more details on this.

Cookie & Tracking Technology

The bdox website uses cookies and similar technologies to operate smoothly and improve your browsing experience.

4.1 — Essential Cookies

These cookies are essential for the core functions of the website — such as maintaining login sessions, verifying security tokens, and temporarily storing cart or balance information. Disabling them will make it impossible to use the service.

4.2 — Functional Cookies

These cookies remember your preferences and settings — such as language preference, theme settings, and your previous activity in various sections of the site.

4.3 — Analytical Cookies

These cookies are used to analyze website usage statistics and improve service quality. They do not contain any directly personally identifiable information.

Data Sharing & Third Parties

bdox never sells your personal information. However, information may be shared in the following limited circumstances:

5.1 — Service Provider Partners

We use trusted third-party services for operations such as payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support. These partners receive only the minimum information necessary to perform their specific services and are required to comply with our privacy standards.

5.2 — Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may use limited technical information to operate their own gameplay. These providers have their own privacy policies.

5.3 — Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will disclose only the information legally required.

5.4 — Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. The terms of this Policy will continue to apply in such cases.

Data Security Measures

bdox uses industry-standard security technology to protect your information:

• SSL Encryption: All data transmission between the website and servers is secured with SSL/TLS encryption.
• Data Encryption: Sensitive personal information is stored in encrypted form.
• Access Control: Only authorized personnel have access to specific data.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Firewall & IDS: Unauthorized access prevention measures are in place at the network level.
• Secure Payment Gateway: All financial transactions are completed through established and secure payment processing channels.

While we take the highest security measures, complete security cannot be guaranteed for data transmitted over the internet. You also have your own responsibility for your account's security — such as using a strong password and not sharing your login details with third parties.

Data Retention & Deletion Policy

bdox retains your information only for as long as necessary.

7.1 — Retention Periods

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Financial and identity information is retained for the period required to meet legal obligations.
• Transaction Records: Financial transaction records are retained long-term for audit and legal requirements.
• Customer Support Records: Retained for a defined period to assist with issue resolution and service improvement.

7.2 — Data Deletion Requests

Beyond legal restrictions, you may request the deletion of your personal information. However, financial transaction records and information required for fraud prevention may be retained due to legal obligations.

Your Rights & Choices

As a user of the bdox platform, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may correct inaccurate or outdated information.
• Right to Deletion: You may request the deletion of personal information within legal limits.
• Right to Object: You may object to the processing of your information for specific purposes.
• Data Portability: You may request your information in a structured, machine-readable format.
• Withdrawal of Consent: Where data processing relies on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our customer support team. We will process your request in a timely manner.

Protection of Minors

bdox is for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21. Age is verified at the time of account registration.

If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

Policy Changes & Updates

bdox reserves the right to update this Privacy Policy as needed. This Policy may be revised due to changes in the scope of services, legal requirements, or technological developments.

For significant changes, we will notify you in the following ways:

• Publishing a notice in a prominent location on the website
• Sending a notification to your registered email (where applicable)
• A pop-up notification when logging in to the platform

Continued use of the platform after any changes will be taken as your acceptance of the updated Policy. We recommend reviewing this page regularly.